AI that keeps your delivery ecosystem in rhythm
Pulse AI blends predictive intelligence with autonomous decision-making, powering every agent with the logic needed to manage delivery from start to finish.
Turn delivery signals into action
Detect
Identify risks in real time from delayed orders to provider performance dips.
Decide
Trigger automated actions like reroutes, refunds, and smart pricing.
Deliver
Ensure seamless outcomes with optimized routes and reliable partners.
The intelligence behind every delivery
Burq Pulse AI is the always-on engine analyzing, predicting, and optimizing delivery workflows in real time. From reducing failed deliveries to automating support, it ensures your operations run smoothly and efficiently.
99%+
Successful deliveries
50%
Fewer failed deliveries
30%
Boost in on-time rates
Intelligence at every step
Every order, routed and dispatched automatically based on real-time signals and delivery requirements.
One coordinated system. Specialized agents working in sync.
Pulse AI unifies every agent’s decisions into one intelligent delivery workflow.
Dispatch Agent
Runs full dispatch end to end by automatically selecting providers, applying item requirements, batching orders, and building optimized routes in real time.
Communication Agent
Manage customer communication using real-time delivery context to decide when customers should hear from you and send the right message, at the right moment, in brand-safe language.
Reroute Agent
Monitors active routes, predicts delay or failure risk, and reroutes in seconds to the best backup option.
Driver Check-in Agent
Supervises deliveries in progress by detecting stalls or off-route behavior and automatically checking in with drivers to confirm status and capture updates.
POD Agent
Validates proof of delivery and quickly routes missing or unclear PODs for resolution.
Recovery Agent
Resolves missed delivery commitments by evaluating failures against SLAs and policies to trigger the right recovery action automatically (refunds, credits, or escalations).
Custom Agent Builder for any workflow
Define triggers, conditions, and actions to create agents tailored to workflows. Reuse templates across locations and teams, then fine-tune with policies for notifications, reroutes, and recovery.
Pulse AI Assistant
Your AI copilot for delivery intelligence.
The Assistant helps your team query delivery performance, resolve issues faster, retrieve provider or driver details, and trigger actions like canceling a delivery or updating instructions without digging through dashboards.
AI that drives real outcomes
Pulse AI delivers measurable improvements across your entire delivery operation, from performance to cost to customer experience.
Operational Performance
- Higher on-time and successful delivery rates
- Smarter provider and driver selection
- Smoother end-to-end delivery flow
Efficiency & Scale
- Lower operational overhead
- Fewer manual touchpoints
- Scale volume without scaling headcount
Resolution & Recovery
- Faster issue detection and resolution
- Automatic POD verification
- Fewer failed deliveries and refund losses
Cost Optimization
- Better cost-to-serve through smarter routing
- Reduced avoidable fees and inefficiencies
- More efficient provider and vehicle selection
Make every delivery smarter from start to finish
Intelligence that keeps every part of your delivery network moving in perfect rhythm.
Frequently
asked questions
How does Pulse AI improve delivery performance?
Pulse AI predicts risks early, analyzes real-time delivery signals, and selects the smartest operational decisions, raising on-time rates and improving overall network reliability.
How does Pulse AI reduce manual operational work?
By automatically handling routing, assignment, monitoring, POD verification, and recovery tasks, Pulse AI removes repetitive operational steps so your team can focus on strategic work instead of daily triage.
What happens when there’s an issue during a delivery?
Pulse AI detects exceptions instantly and triggers automated resolution workflows from verifying POD to initiating reroutes, disputes, or refunds often resolving issues before the customer notices.
Can Pulse AI help control delivery costs?
Yes. Pulse AI optimizes batching, selects the most efficient provider or driver, reduces avoidable failures, and minimizes manual overhead, all improving cost-to-serve.
How does Pulse AI enhance customer experience?
With smarter notifications, accurate ETAs, contextual delay messages, and branded tracking, Pulse AI ensures customers stay informed and confident throughout the delivery journey.
Does Pulse AI support the full delivery lifecycle?
Absolutely. Pulse AI powers every step from classifying orders to assignment, monitoring, communication, POD verification, issue resolution, and recovery, providing true end-to-end automation.
What are Burq AI Agents and how do they improve last-mile delivery
Burq Agents are specialized AI automations powered by Pulse AI that handle specific stages of the delivery lifecycle including dispatching, rerouting, driver check-ins, delay alerts, POD verification, and issue recovery.
How does the Dispatch Agent decide which driver or provider to assign?
The Dispatch Agent analyzes real-time data such as provider reliability, pricing, speed, driver availability, proximity, vehicle type, and delivery constraints.
How do the agents detect issues like delays, stalled pickups, or failed deliveries?
Pulse AI monitors order progress, GPS movement, ETAs, and provider/driver performance in real time. When it detects a risk like a stalled pickup, a delay, or missing/suspicious proof of delivery, the right agent activates automatically.
Can I customize Burq’s agents to match my workflows, rules, or business logic?
Yes. Burq Agents are modular, so you can turn on only the agents you need and configure how they behave. The Custom Agent Builder lets you apply business-specific rules like DSP hierarchy, batching logic, blackout times, age-restriction handling, and escalation workflows. That way, automation fits your operation without requiring heavy engineering.
How do Burq’s agents help reduce operational overhead and improve ROI?
By automating dispatching, driver check-ins, rerouting, customer alerts, POD verification, and refund recovery, Burq eliminates time-consuming manual tasks.
This results in:
- fewer touchpoints
- fewer failed deliveries
- higher driver and provider efficiency
- faster issue resolution
- better cost-to-serve
How does Burq ensure data privacy, accuracy, and safe automation across agents?
All agent activity runs through Pulse AI’s secure orchestration layer, which is SOC 2-compliant and designed for enterprise-grade data governance. Delivery data is encrypted, access-controlled, and validated against provider systems.
Do I need engineering support to use Burq Agents?
No. Most agents work instantly with your existing delivery setup. Burq offers no-code configuration, allowing teams to enable automations like rerouting, alerting, or POD verification without engineering work.
For advanced workflows or integrating with your POS/OMS/TMS, Burq provides flexible APIs but engineering support is optional, not required.
Can I use Burq only for Dispatch, or do I need all agents?
Yes, you can start with Dispatch alone. Many businesses begin with the Dispatch Agent as the core automation and layer on other agents (Communication, Driver Check-in, Reroute, POD, Recovery) as their needs evolve.
Recent articles
Read our take on all things last-mile delivery, including what it takes to deliver more.
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Why choose Burq Pulse?
Burq Pulse turns every delivery into a data-driven decision, helping you reduce failure, automate resolution, and scale with confidence.
Protect your bottom line by proactively preventing failed deliveries and unnecessary refunds
Streamline operations with automated workflows that reduce manual workload across teams
Improve customer experience by increasing on-time delivery rates and reducing escalations
