Comprehensive delivery support solutions

​​With industry-leading response times and real-time issue resolution, our on-demand delivery support ensures your deliveries are always in safe hands.

Keep your deliveries
on track

24/7 back-end support

Around the clock delivery support coverage to handle any issue without any delays.

Instant response times

Receive fast, reliable on-demand delivery support with a first response time under one minute via chat.

Proactive issue management

Automated tracking, reroutes, and refunds ensure smooth delivery operations without delays.

1000+

Hours saved every month thanks to fast issue resolution

<1min

Support response time

30%

Reduction in internal support costs

End-to-end support

24/7 availability
Rely on constant, round-the-clock delivery support solutions to address any delivery-related issues as they arise.

Hands-free resolution
Our team handles all the back-and-forth with delivery service providers, saving you valuable time and resources.

Proactive issue resolution
Whether a delivery is canceled or delayed, we automatically handle reroutes or refunds, ensuring smooth operations.

Fast & efficient service

Resolution time
Delivery issues are resolved within minutes, minimizing disruption to your operations.

First response time
Chat support responds in under one minute, giving you immediate assistance when needed.

Resource management

Cost efficiency
Save on resources and costs by letting our team handle contracts, delivery issues, and rerouting orders without needing additional staff.

Delivery tracking
We manage real-time tracking of deliveries, so you can focus on running your business without worrying about logistics.

Why choose Burq?

Let Burq handle delivery management with on-demand delivery support that resolves issues quickly and seamlessly. Save time and resources while ensuring smooth, disruption-free operations.

Save time and resources while Burq handles the busy work of managing delivery details.

With quick response and resolution times, delivery disruptions are addressed immediately.

Never worry about missed or delayed deliveries with automated reroutes and refunds.

Ready for stress free delivery support
solutions?

Recent articles

Read our take on all things on-demand delivery,
including what it takes to deliver more.

News

Jan 23, 2025
4 minutes

Burq Launches Last-Mile Delivery Innovations to Transform Grocery, Retail, and Beyond in 2025

Burq unveils innovative last-mile delivery features in 2025 aimed at transforming the grocery, retail, and floral industries. With a refreshed brand identity, tailored solutions, and an expanded nationwide provider network, Burq is enabling businesses to optimize operations, increase customer satisfaction, and scale their delivery services more effectively.

Meal delivery

Feb 4, 2025
8 min

From Kitchen to Doorstep: How Last-Mile Logistics Powers Meal Delivery

Meal delivery has become a daily expectation, but ensuring food arrives fresh and on time is no small feat. Last-mile logistics plays a crucial role in making meal delivery operations efficient, scalable, and customer-friendly.

Industry

Dec 11, 2024
5 minutes

5 Ways to Optimize Your Last-Mile Delivery Operations in 2025

Last-mile delivery is the most complex and costly part of the supply chain—discover five strategies to streamline operations, cut costs, and improve customer satisfaction to stay competitive.